Between 2020-21, I participated in usability testing and validation of a Virtual-Reality (VR) based learning and training application designed to aid the worker of the future in remote troubleshooting and learning of machine operations and procedures in a simulated industrial environment.
<aside> 📹 Capture user feedback of real-world users of the Mastering Platform
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Mastering was a platform that enabled junior technicians to interact with digital copies of real world equipment via a VR platform. This enables junior technicians to learn various steps and protocols in servicing new products without the risk of damaging said products or when shipping a product is difficult due to supply chain issues.
Due to the nature of the platform, it is necessary to evaluate its usability not just through the use of the software UI but also the tangible UI of the VR system.
The usability evaluation needed to be done for the platform from the use case of a course author and course learner. For my part as the Singapore UX researcher, I was tasked with conducting the evaluation of the platform with course learners drawn from a subsidiary who needed to be trained on the installation and maintenance of a new Delta EV charger.
Users were asked to perform the following tasks and then observed with minimal assistance if they encountered a difficulty.